How We Get Paid

 

We earn our income from either a fee or commissions earned from providers or a combination of both.

 

Fees and Expenses

 

Should you proceed with our financial advice, and we arrange insurance for you, then a fee may be charged.

This fee will be based on the amount of work and time required to provide and implement our advice and will be shown on your invoice.

If we arrange insurance for you and you cancel it part way through the insurance period, we may keep some or all of that fee.

We may charge a fee for making adjustments to your insurance during the insurance period. This fee will show on your invoice.

Premium funding

Premium funding products enable you to pay the insurance premium over the term of your policy by instalments rather than as one amount. Premium funders charge interest and they take a power of attorney over your insurance policy, this means they have the ability to cancel your insurance policy if you fail to pay an instalment. If you enter into such an arrangement the premium funder will pay us a commission. The amount of this commission, will be disclosed to you when we know the scope and nature of the advice required and whether you intend to utilise the services of a particular premium funder. Commission will be paid to us directly from the premium funder.

 

Complaints Process

 

Your adviser will attempt to resolve any issue of dissatisfaction with you immediately.

If the matter cannot be resolved to your satisfaction, the adviser will escalate the complaint to his or her manager, notifying you accordingly. We will send you an acknowledgement of your complaint within five working days of your complaint being notified to us. This letter will provide you with our timeline to respond to you and the name of the manager who will be managing our response. The manager will investigate and contact you to try to resolve the complaint to your satisfaction. It is important that you provide this person with all relevant information.

We will provide you with a written update within three working days of receiving your complaint. If we are unable to provide a full response to you at that point, our letter will explain why we are not yet in a position to do so and tell you when we will next contact you

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If we are unable to resolve your complaint
We expect that our response to you will have addressed the concerns you have raised. If you feel that your concerns have not been appropriately considered, we invite you to submit any further information for consideration.

If we are unable to resolve your complaint despite our best efforts, you can contact our external dispute resolution scheme, who provides a free and independent dispute resolution service.

The contact details for our external dispute resolution service provider are:
Financial Services Complaints Ltd (FSCL)
P O Box 5967, Wellington 6140

Phone – 0800 347 257

info@fscl.org.nz

www.fscl.org.nz

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Identifying Information

 

2Insure Ltd is a Financial Advice Provider (FAP).

 

Our contact details are:

 

Phone:                        09 448 2232

Email:                          davelim@2insure.net.nz

Address:                      Level 1, Building 2, 100 Bush Road, Albany, Auckland 0632

 

Dave Lim (FSP378266) is a Financial Adviser of 2Insure Ltd Insurance and his contact details are:

 

Phone:                        022 101 7389

Email:                          davelim@2insure.net.nz

 

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GLOSSARY                                     

 

Authorised Body

is an entity named on a financial advice provider’s licence that can provide the licensed service without needing its own licence. Authorised Bodies must register on the Financial Service Providers Register as a financial advice provider.

 

Financial Advice

a recommendation or an opinion about buying or selling financial advice products

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Financial Advice Provider

a business or individual who provides a financial advice service.

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Financial Advice Service

engages one or more individuals to give financial advice on their behalf or provides financial advice on their own account.

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Financial Adviser

is an individual registered on the Financial Service Providers Register to provide a financial advice service, who is not a financial advice provider.

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Financial Markets Authority (FMA)

is the New Zealand government agency responsible for enforcing securities, financial reporting and company law as they apply to financial services and securities markets.

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Financial Service Provider

FSP refers to Financial Service Provider a person who provides or offers to provide a financial service (as per the FSP Act)

 

Financial Service Providers Register (FSPR)

a searchable register of people, businesses and organisations that provide financial services in New Zealand. The register contains key information about FSPs including the financial services they provide, any relevant licences they hold and the dispute resolution scheme they belong to.​